6 Replicants Online
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Meet Your AI Team

Six specialized AI replicants working 24/7 — answering calls, dispatching technicians, managing billing, and supporting your field team in real time.

24/7
Always On
<5s
Response Time
6
AI Specialists
0
Missed Calls
The Team
Your AI Replicants
Each replicant is a specialist — click any name to send them a direct message.
📞
Rosie
AI Receptionist · (714) 598-1749
Online
Answers every inbound call 24/7. Qualifies service requests, books appointments, sends SMS confirmations, and escalates emergencies within 60 seconds. Never misses a call — even at 2am on Christmas.
Inbound Calls Job Booking SMS Confirm Emergency Routing Lead Qualify
💬 Message Rosie
🗂️
Dispatch
AI Service Coordinator
Online
Routes every service call to the right technician based on location, equipment type, and certification. Manages job queues, tracks tech status in real time, and notifies customers with ETAs automatically.
Tech Routing Job Queue ETA Alerts Priority Triage Status Tracking
💬 Message Dispatch
💰
Ledger
AI Billing Agent
Online
Generates invoices after every completed job, sends payment reminders, tracks overdue accounts, and produces weekly revenue reports. Integrates with your existing accounting system.
Auto-Invoice Payment Follow-up AR Tracking Revenue Reports QuickBooks Sync
💬 Message Ledger
🔧
Scout
AI Field Tech Support
Online
Helps field technicians diagnose and fix equipment in real time. Text Scout an error code, equipment model, or symptom — get back the likely cause, repair steps, and OEM part numbers instantly.
Error Code Lookup Fault Diagnosis OEM Parts IDs Repair Steps Combi Oven Expert
💬 Message Scout
🌟
Quinn
AI Customer Service
Online
Handles warranty questions, service history lookups, maintenance plan upsells, and customer escalations. Keeps customers informed between the time they book and when the tech arrives.
Warranty Lookup Service History Maintenance Plans Customer Updates Escalation Mgmt
💬 Message Quinn
📊
Atlas
AI Operations Director
Online
The brain of the operation. Atlas monitors all six replicants, surfaces performance reports, flags bottlenecks, and ensures the team is running at peak efficiency. Ask Atlas anything about operations.
Team Oversight KPI Reporting Bottleneck Alerts Daily Briefings Cross-team Coord
💬 Message Atlas
📊
Nova
AI Digital Marketing Director
Online
Manages your Google Ads 24/7 — cuts wasted spend, finds new keywords, tests ad copy automatically. Runs the Prospector daily to fill your pipeline. Delivers a weekly report showing exactly what changed and why.
Google Ads Mgmt Negative Keywords Ad Copy Testing Cost Per Lead Tracking Weekly Reports SEO Monitoring Prospector Runs Email Campaigns
Message Nova
The Process
How a Service Call Works
01
Customer Calls
Restaurant owner calls (714) 598-1749. Rosie answers within 2 rings, 24/7 — holidays included.
02
Job Captured
Rosie gathers equipment type, issue, location, and urgency. Books the job and sends SMS confirmation.
03
Dispatch Routes
Dispatch assigns the closest certified tech, texts them the job details, and sends the customer an ETA.
04
Scout Assists
Tech texts Scout from the field. Scout pulls error codes, diagrams, and OEM parts. First-call fix rate improves.
05
Ledger Bills
Job closes → Ledger auto-generates invoice and emails it. Follows up at 7, 14, and 30 days if unpaid.
Real-World Scenarios
See the Team in Action
🚨
Emergency: Fryer Down at Dinner Rush
  • Rosie: Answers at 6:12pm, classifies as EMERGENCY, flags to Dispatch in 45 seconds
  • Dispatch: Locates nearest certified tech 4 miles away, assigns job, sends customer ETA
  • Scout: Sends tech the fryer model's common fault codes before they arrive on-site
  • Ledger: Generates emergency invoice at job close, sends to owner by 9pm
🧊
After-Hours: Walk-In Cooler Alarm
  • Rosie: Answers 2am call, captures issue details, books emergency slot
  • Dispatch: Pages on-call tech, confirms response, updates customer via SMS
  • Scout: Texts tech refrigeration troubleshooting guide for the specific unit
  • Quinn: Follows up next morning to confirm satisfaction and upsell PM plan
📋
Preventive Maintenance Campaign
  • Atlas: Identifies 47 accounts due for annual combi oven service
  • Quinn: Reaches out to all 47, books 31 PM appointments over 2 weeks
  • Dispatch: Schedules routes to minimize drive time across LA/OC
  • Ledger: Sends PM invoices automatically, recovers $18,600 in PM revenue
Live Team Chat
Your AI Team, Available by Message
Managers and technicians can message any replicant directly — anytime, on any device.
🗂️
#dispatch
Service call coordination
📞
Rosie
🔧 NEW JOB — EMERGENCY
Customer: Mama's Kitchen | Anaheim
Equipment: Walk-in cooler down
Contact: Maria | (714) 555-0192
Needs same-day service
2:14 PM
🗂️
Dispatch
Assigned to Carlos (Refrigeration certified, 8 min away). ETA text sent to Maria. ✓
2:15 PM
🔧
#field-support
Tech support for field technicians
👷
Carlos (Tech)
Getting E32 error on a Rational SCC WE 61. Customer says it started this morning. Any idea?
2:51 PM
🔧
Scout
E32 = water inlet fault. Check: 1) Water pressure at inlet (min 2 bar) 2) Inlet solenoid valve 3) Flow sensor. Part# for solenoid: 56.00.210. Usually 15min fix.
2:52 PM
Open Live Team Chat →
Team Access
Chat Login Credentials
Log in at chat.superiorservice.faciti.com
Greg Solorio
Username
greg.solorio
Password
Superior2026!
Scott Brown
Username
scott.brown
Password
ScottBrown2026!
James Mylett
Username
james.mylett
Password
JamesMylett2026!
Jacque Brown
Username
jacque.brown
Password
JacqueBrown2026!
Open Team Chat →
How It Works
Talking to Your AI Team
To get a live response from any replicant, mention them by name in any channel.
@rosie
Book a service call, get info about Superior Service, or ask anything front-desk related.
Try: "@rosie I need a tech for a down fryer in Anaheim"
@dispatch
Route a job, check tech availability, reassign a call, or get a status update on an open job.
Try: "@dispatch assign next available tech to job #142"
@scout
Send an equipment model and error code — Scout replies with fault diagnosis and OEM part numbers instantly.
Try: "@scout E32 error on Rational SCC WE61"
@ledger
Check invoice status, ask about overdue accounts, or get a revenue summary for any time period.
Try: "@ledger what invoices are overdue this week?"
@quinn
Handle a customer complaint, look up service history, or pitch a maintenance plan to a customer.
Try: "@quinn customer says fryer wasn't fixed properly"
@atlas
Get a daily ops report, ask about team performance, or request a summary of open jobs and revenue.
Try: "@atlas give me a rundown of today's activity"
💡 Pro Tips
You can message any replicant directly — click their name and hit Direct Message.
Use #dispatch for job coordination, #field-support for tech questions, #billing for invoices, #alerts for emergencies.
You can also text Rosie directly at (714) 598-1749 — she replies by SMS.
Open Team Chat →
PHANTOM SUITE
Your AI Lead Gen Tools
Automated lead generation running in the background - finding and contacting bakeries, restaurants, and food service facilities across LA and OC.
📍
Google Maps Prospector
ACTIVE

Finds bakeries, restaurants, and food service businesses across LA and OC. Scores them HIGH/MED/LOW by rating and review count. Adds directly to CRM.

Target: 500 leads/sweep • LA + OC restaurants • Bakeries (HIGH priority)
@
Email Enricher
READY

Finds real email addresses for leads by scraping company websites. Falls back to Hunter.io API. Validates via DNS. Never guesses.

500 bakery leads in CRM • Enriching emails now • Hunter.io backup
✈
Email Campaign Launcher
PENDING SENDGRID UPGRADE

3-touch outreach sequence: Day 0 intro, Day 3 follow-up, Day 7 final. Personalized per business. Tracks opens and replies.

Template built • 500 bakery targets ready • Needs SendGrid Essentials upgrade
📊
Lead Pipeline Report
LIVE

Full funnel view from identified to closed. Breakdown by score, city, and industry vertical. Weekly summary delivered automatically.

View at: Phantom Control Panel
⚡ Open Phantom Control Panel
AI Lead Generation
Prospector
Finds new restaurant, hotel, and institutional kitchen accounts automatically — every single day.
Run Prospector →
142
Leads found this week
31%
Email open rate
18
Demo requests
$47K
Pipeline added
Live Scan
Scanning for
Commercial Kitchens
Los Angeles & Orange County
Channels
Google Maps LinkedIn Email
Recently Found Leads
Updating live
Business
Why They Need You
Status
Mama's Trattoria
Restaurant · Anaheim
Walk-in cooler, last serviced 14mo ago
Hot
Westside Prep School
K-12 Campus · Santa Monica
Commercial kitchen, 3 ovens, no service contract
New
The Kroft
Restaurant · Orange
Rational combi oven, no certified service on record
New
Sheraton Anaheim
Hotel · Anaheim
Full commercial kitchen, 200+ seat banquet facility
Contacted
Golden Spoon Corp HQ
Food Service · Irvine
Central commissary, 8 fryers, quarterly maintenance due
Hot
Santa Ana College
Campus · Santa Ana
Cafeteria kitchen, 2 units flagged in last inspection
New
View all leads →

Ready to Scale to All 26 Providers?

Every SmartCare location can have a dedicated AI team deployed in 24 hours. No contracts. 30-day guarantee.

📞 Call (855) 410-3097 Open Team Chat Book a Demo
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